Glasshaus Must Fall

Support

Contact us

support@ptpgaming.com

Tell us your phone model, your Android version and the game version. The version is at the bottom of the System screen, under About.

Your progress

How do I move my progress to a new phone?

On your old phone, open System from the bottom menu and tap Copy Save Code. Send that code to yourself and keep it somewhere safe. On the new phone, copy the code to your clipboard, open System and tap Import Save Code. Importing replaces whatever progress is on that phone.

Will I lose my progress if I uninstall?

Uninstalling removes your save. If Android's device backup is on, Android may restore it when you reinstall, but don't count on it. Copy a save code first.

How do I start over or erase my data?

Open System and tap Erase All Progress. This can't be undone. Uninstalling also removes your save. We don't hold a copy, so there's nothing for us to delete on our side.

Does the game keep going when it's closed?

Yes. Data Vault protocols keep running and you earn Background Income while you're away. If you left a run going, you pick it up where it was when you come back.

Playing

Which phones can play it?

Phones running Android 7.0 or newer. The game plays in portrait.

Does it need an internet connection?

No. The game doesn't even ask for internet access. The one link out is the Privacy Policy button, which opens your web browser.

Are there ads or in-app purchases?

No. This version has neither.

My phone runs hot or the battery drains fast. What can I do?

Open System and turn on Battery saver. It turns off rain, reflections and impact sparks.

How do I turn off vibration or sound?

Open System. Haptics has its own switch, and Music and Effects each have a slider.

Can I hide the damage numbers?

Yes. Open System and turn off Damage numbers.

Privacy

What does the game know about me?

Nothing. There's no account, and the game doesn't collect or send anything. The full details are in the privacy policy.